consumer rights
201 results tagged consumer rights:
How insurers use secret definitions to avoid paying ill customers
CBA employee Mary was shocked when she was diagnosed with multiple sclerosis. Then came the news that she was refused a payout because she didn't meet CommInsure's definition of the disease.
The $425 million reason to actually read your energy bill
About 1.4 million Aussies rarely or never check their energy bill, and it's costing them a bundle. If your bill has gone up but your household hasn't changed, you may have been overcharged.
So you got a refund but what about the hundreds in fees you paid?
Reader Kay received a refund for a trip cancelled due to COVID-19, but the company held on to $350 in fees and surcharges. Are they allowed to do this?
What is open banking? Here are five things you need to know
Open banking is here, but what is it? And do you really have to share your banking passwords?
What to do if you transfer money to the wrong bank account
So you've had a fat-fingered lapse and accidentally transferred money to the wrong bank account? Don't panic - here's how to get your money back.
What to do if you get audited by the tax office this year
While a lot of Australians are doing it tough in this post COVID-19 world, the ATO is still warning taxpayers they will be ramping up audits for dodgy tax return claims in 2020.
How to get your share of the $720 million robodebt refund
The federal government is set to refund Aussies more than $720 million from its unlawful robodebt scheme, but how do you know if you're due for a refund?
How to get rent relief if you’re under financial stress
Can't pay your rent? If you have been impacted by COVID-19, the good news is that you can't be evicted for six months. Here's what you need to know.
What to do if you’re being harassed by debt collectors
Getting behind on your payments doesn't mean debt collectors can call you at any time of the day or night. Here's what they can and can't do to reclaim money.
Refund rules: when your gym has to give you your money back
The federal government has ordered the closure of gyms to prevent the spread of COVD-19, but what if you've already forked out for your membership?
